⚖️ TERMS & CONDITIONS

Service Agreement

By using our services, you agree to the following terms:

1. Service Scope

  • We provide consultation and assistance for government documentation
  • We are not government officials and cannot guarantee approval
  • We help prepare and submit applications but final decisions rest with authorities
  • Our role is advisory and supportive, not decisional

2. Client Responsibilities

  • Provide accurate and complete information
  • Submit genuine documents only
  • Respond promptly to our requests for clarification
  • Pay agreed fees as per payment schedule
  • Inform us of any changes in requirements

3. Our Responsibilities

  • Provide expert guidance based on current rules
  • Handle your documents with utmost care
  • Keep you updated on application progress
  • Deliver services within promised timelines
  • Maintain confidentiality of your information

4. Payment Terms

  • 50% advance payment required to start work
  • Balance payment due upon completion
  • Refunds processed as per refund policy
  • Additional charges for expedited services
  • GST applicable as per government rates

5. Refund Policy

  • 100% refund if we fail to deliver due to our fault
  • 75% refund if service cancelled within 24 hours
  • 50% refund if cancelled after work has started
  • No refund for government rejections due to client's ineligible documents
  • Refunds processed within 7-10 working days

6. Liability Limitations

  • Our liability limited to the service fee paid
  • Not responsible for government delays or policy changes
  • Not liable for damages due to incorrect information provided by client
  • Force majeure events exclude us from service guarantees

7. Privacy & Data Protection

  • Your data used only for service delivery
  • No sharing with third parties except as legally required
  • Secure storage with encryption protocols
  • Data deleted after service completion and retention period
  • You can request data deletion as per privacy laws

8. Intellectual Property

  • All service methodologies and processes are our proprietary assets
  • Client documents remain client's property
  • Our reports and guidance are for client's use only
  • No reproduction of our content without permission

9. Dispute Resolution

  • First attempt resolution through direct communication
  • Mediation preferred over litigation
  • Bangalore jurisdiction applies for legal matters
  • Indian law governs this agreement

10. Service Modifications

  • We may update processes based on government changes
  • Clients notified of significant changes
  • Continued use implies acceptance of modifications
  • Right to discontinue services with notice